Recoverly shows your team exactly who needs outreach today — missed med pickups, overdue follow-ups, patients who've gone dark — so your coordinator isn't working from memory and a spreadsheet.
HIPAA Compliant · Works with any EHR · No integration project required
Pharmacy confirms — never picked up. No outreach logged.
Last visit 97 days ago. No reschedule on file.
Patient hasn't engaged in 6 weeks. May need provider outreach.
"We don't know they're missing… until we get the bad scan back."
— Nurse Practitioner, urology group, community hospital systemThe Problem
A patient gets approved for Xtandi and never picks it up. Your coordinator finds out three weeks later when she pulls the chart for something else and sees the fill never went through. Nobody flagged it. Nobody knew.
Your MAs and coordinators are buried in spreadsheets, trying to remember who to call. When someone is out sick or quits, their list disappears with them. The new person starts from scratch.
Your care team stays late, takes work home, and worries about the patients they couldn't get to today. They're managing 200 patients with a spreadsheet and their own memory. That's not a system — it's unsustainable.
How It Works
Export a CSV from your EHR — Athena, Epic, eClinicalWorks, whatever you use. Patient names, last visit dates, medications, contact info. That's it.
Every patient gets scanned for the things your team worries about: overdue visits, medications that were never picked up, people you haven't been able to reach. Each one gets a priority score so your staff isn't guessing who to call first.
Every morning, your coordinator opens Recoverly and sees the patients who need outreach today — sorted by priority. She sends a text, makes a call, logs what happened. No spreadsheet. No guessing.
What You Get
Your staff sees who needs help most — not an alphabetical list. Patients sorted by how urgent they are and how long it's been since anyone reached them.
Send texts and emails that feel human, not robotic. Templates ready to go. Every message logged for compliance and handoffs.
Athena, Epic, eClinicalWorks — doesn't matter. Upload a CSV and you're live. No IT department needed, no six-month integration project.
Built-in watchlist for 22+ oncology and urology medications — Xtandi, Orgovyx, Lynparza, Lupron, Keytruda, Zytiga, and others. You'll know when a refill gap appears.
See which patients have been contacted, who responded, and who's still waiting. Know whether outreach is happening without asking for status updates every afternoon.
No contracts. No implementation fees. Upload your first patient list and start triaging today. If it doesn't help, walk away.
What We Hear From Clinics
"If I don't call today, I'll forget. And by the time I remember, it's been three weeks."
Medical Assistant, 8-provider oncology practice, Southeast"If something popped up to tell me who to call, I'd use it."
RN, 25 years in care coordination"I wish there was a way to make it easier. I racked my brain for three weeks and I just don't have the answer."
Operations Manager, after stepping into the coordinator role during staff turnover"We do our best, but patients disappear. We only find out when it's too late."
Patient Navigator, community health centerWe're talking to a small number of oncology and urology practices to figure out exactly what would help. 15 minutes. No pitch deck. Just a conversation about what's broken and what would actually make your team's life easier.
If patient drop-off isn't a problem you deal with, we'll know in the first two minutes and won't waste your time.
Book a 15-Minute Call →